Refund policy

Damages and issues
Please inspect your order upon reception. 

If you receive your trees or plants in a poor or damaged condition or the wrong trees are delivered, please contact us immediately so that we can evaluate the issue.

Please retain all the packaging and, if possible, take photographs as evidence – of both external damage to packaging and internal damage to plants. 

We will need to make an assessment before we can consider potentially making a refund on damaged trees. Any trees damaged in transit will be refunded or replaced, where possible.

We cannot accept returns of plants. 

It is the responsibility of the customer to contact us and report plants that have arrived damaged or in poor condition are damaged in transit. 

Exceptions / non-returnable items
We cannot accept returns of Trees or Plants are. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve assessed the damage or poor condition of the plant(s).  We'll let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at oneplanetorganics@gmail.com.

We shall not be liable to pay any compensation to you, other than any refund as stated above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, or any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part. We reserve the right to cancel an order before despatch should we feel we need to do so, full refunds will be made in these rare cases.

These terms and conditions do not affect your statutory rights. For further information on such rights speak to your Local Authority Trading Standards Department or Citizen’s Advice Bureau.

Our goods are sent via Parcelforce, with a 24-hr service that is tracked and guaranteed. They will deliver to a neighbour if you are not at home, this is for your convenience. Please specify at the time of ordering should you not want this to happen or if you have a safe place where the items can be left. We shall inform you when the items have been sent.